HELP CENTRAL | BC Film Network ™
     
   
     
 
 
 
         
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HELP CENTRAL



This section will help you to diagnose and correct the most common Submission problems. Even though it covers all of the most common problems, we understand that it cannot answer all possible issues.


                      I could not access BC FILM NETWORK site. It seems to be down.
                      The submission data I enter is getting lost.
                   •    I clicked "Continue" button, but the information was not processed. It seems stuck.
                      My Internet Browser suddenly closes during the submission.
                       My Internet Browser freezes during the submission.
                   •    
I am getting "500 - Internal Server Error".

                   
   I am getting "Page Cannot Be Displayed".
                   •    I see "You have an error in your SQL syntax".
                   •    I suspect that my submission did not go through. What do I do?
                   •    
I cannot find my answer here. What do I do next?



I could not access BC FILM NETWORK site. It seems to be down.

BC FILM NETWORK utilizes the latest web hosting technology. Thanks to "load balanced" servers, our website experience virtually no downtime during server reboots, server maintenance, and server hardware failure. However, no matter what precautions we take, sites can become slow or unreachable for a multitude of reasons other then the server being down. Getting from Point A to Point B is not as simple as it may appear. All sorts of things can go wrong along the way.

  •
Your connection to the Internet. It is possible that your Internet Service Provider (ISP) may be experiencing      difficulties and your access is slow. Try visiting other sites and see how the response time is.

  •
The whole Internet or parts of it are slow. During peak hours, many backbone providers or local servers get      bogged down with email requests.

  •
Problems with the server. It is possible that there is in fact a problem with the server. It can be anything from a      communication routing problem to an overloaded server.

Quite often, by the time you figure out the problem, it will have somehow fixed itself. You may wish to restart your Internet connection and browser, and try accessing our site again. If still unable to connect, you will need to contact your Internet Service Provider (AOL, Compuserve, Telus, etc.) to help you resolve the issue.


The submission data I enter is getting lost.

For security purposes you must have a constant internet connection during your submission. Even if you lose your internet connection for a second, your current session will be lost and you'll have to start over again.

Another reason for this to happen is problem with your cookie settings. Please note that your Internet Browser must accept cookies to use our services.   See  Browser Settings for more information.


I clicked "Continue" button, but the information was not processed. It seems stuck.

If you experience this problem with the online submission process, please reconfigure your Internet Browser before trying anything else:

1. Your browser security setting should ideally be set to Medium.
2. Your internet browser must accept Cookies. Session Cookies must be allowed.
3. JavaScript (or scripting) must be enabled.
4. Make sure that you are not loosing your internet connection.

It is quite possible you have a problem with your ISP (Internet Service Provider) and your access is slow. Please use the BACK button of your browser to return to previous page and try again.


My Internet Browser suddenly closes during the submission.


First of all, please make sure that your browser allows Cookies and JavaScript is enabled.

To determine if the problem you're experiencing is with BC FILM NETWORK or with your Browser's Configuration, you should try to reproduce the problem with a different browser. For example, if you normally use Internet Explorer, try it in Netscape (or vice-versa). If it's a browser problem, it can usually be fixed by restarting your browser, clearing the browser cache, clearing the browser history, or if those don't work, try reinstalling your browser software. Lastly, installing the latest version of your browser (whatever that may be) is highly recommended.

See  Browser Settings for more information.


My Internet Browser freezes during the submission.

If you experience this problem with the online submission process, please reconfigure your Internet Browser before trying anything else:

1. Your browser security setting should ideally be set to Medium.
2. Your internet browser must accept Cookies. Session Cookies must be allowed.
3. JavaScript (or scripting) must be enabled.
4. Make sure that you are not loosing your internet connection.

To determine if the problem you're experiencing is with BC FILM NETWORK or with your Browser's Configuration, you should try to reproduce the problem with a different browser. For example, if you normally use Internet Explorer, try it in Netscape (or vice-versa). If it's a browser problem, it can usually be fixed by restarting your browser, clearing the browser cache, clearing the browser history, or if those don't work, try reinstalling your browser software. Lastly, installing the latest version of your browser (whatever that may be) is highly recommended.

See  Browser Settings for more information.


I am getting "500 - Internal Server Error".

If you see "Internal Server Error" (The server encountered an internal error or misconfiguration and was unable to complete your request), please contact our Support Team ASAP, and inform them of the time the error occurred, and anything you might have done that may have caused the error.


I am getting "Page Cannot Be Displayed".

If you are receiving the error message "page cannot be displayed" or "page cannot be found while attempting to access your account", it may be because your web browser's security level is set too low. For maximum security, you should upgrade to a version of Netscape or Microsoft web browser that supports 128-bit encryption.


I am getting "You have an error in your SQL syntax".


If you see "You have an error in your SQL syntax", please contact our Support Team ASAP, and inform them of the time the error occurred, and anything you might have done that may have caused the error.


I suspect that my submission did not go through. What do I do?


You may write a letter to our Support Team and ask them to confirm if your submission was successfully received. You should send the letter from your "Registrant E-mail Account" used during the submission.


I cannot find my answer here. What do I do next?


Everyday, we receive numerous successful submissions from all over the world. 99.5% of our registrants are not having any problems with the submission process. You can try to use another computer and if still unable to submit, you will need to contact your Internet Service Provider (AOL, Compuserve, Telus, etc.) to help you resolve the issue.

Only, if you have found a
new problem, and cannot find an answer in this page and in our F.A.Q section, please contact our Support Team and we will get back to you as quickly as possible. Please understand that due to the high volume of submissions, we cannot respond to all queries or questions.

Important Note:

Please be as specific as possible while describing your problem to our support team. You must provide the following information with your support request:

  • Your location.
  • Time when the problem occurred.
  • Your ISP (Internet Service Provider).
  • Type of your Internet Browser.
  • Exact Page you are having the problems with (i.e. "SUBMISSION FORM", "PROFILE PAGE ", etc.)
  • Specific and detailed description of your problem.

* * *

 
 
 
   
       
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